Shipping & Turn around of internet and in-store orders
Salt Table ships most orders within one full business day after an online purchase. Most orders are shipped via USPS Priority shipping program.
NOTE: During COVID-19, the USPS and other couriers are NOT guaranteeing delivery times. When an order is shipped, an email is sent to the customer with a tracking number. The Salt Table has no control over a shipment once it is in the hands of a courier and is not responsible for delays once it has been shipped from its facilities. While all orders are insured, The Salt Table is not responsible for delays in shipping due to problems and overloads at the USPS or any other courier. An official service request must be made by the customer with the courier (usually your local post office) if a delivery is later than indicated on the tracking notice. The Salt Table should be notified at that time and we will assist in all ways possible. If and when a courier determines a package is actually “lost” it will notify the Salt Table and at that time the customer will be reimbursed for the entire order.
Intentionally delayed deliveries: Customers can request intentional delayed shipping during the ordering process.
Use of our couriers: Customers can request shipping via UPS or Fedex, instead of USPS. (In such cases, please contact The Salt Table to discuss options.) PLEASE NOTE: The FREE SHIPPING option with a minimum purchase applies only to deliveries via USPS. If a customers wishes to use a different courier, the difference (if any) on the actual shipping cost will be the responsibility of the customer. Please call to arrange for the extra charge, if any.
Online Orders: Free Priority Shipping for Online Product Purchases over $49 being shipped to a single address. A flat fee of $7.95* per address for all other orders anywhere in the US, territories and APO addresses. The Salt Table does not ship outside the US at this time. See exceptions below.
Orders shipped from Shops: For in-store purchases that involve shipping, there is a flat fee of $9.95 to any single address anywhere in the US. Exception: Due to weight issues, there is an extra shipping fee for each salt plate 8X8X2″ and larger when shipped direct from shops. See other exceptions below.
Exceptions on shipping fees: Due to weight or addresses deemed difficult by the shipping company, some shipments may require additional fees for delivery. If this is the case, the buyer will be contacted and offered the opportunity to pay additional shipping or have their order cancelled and the purchase fully refunded.The Salt Table reserves the right to cancel orders and issue a refund under these circumstances.
Method of Payment for in store and online:
In-store and on-line purchases can be purchased with PayPal, VISA, MasterCard, Discovery and American Express.
Cancellation of Orders:
Orders that have been shipped cannot be cancelled. Orders that have been processed, but not yet shipped may be subject to a 3% processing fees if canceled before being shipped. If you have placed an order and then wish to cancel it, you must call the business office immediately at 912-988-1154 during normal business hours.
Out of inventory items:
All products sold online are intended to be in stock, unless a message on the product page states “out of stock.” Occasionally a item that is out of stock is not noted as such. Should a product not be available within an order, the remainder of the order will be shipped and the item out of stock will be shipped at The Salt Table’s expense as soon as it is back in inventory, or the customer can cancel that item from the order. That item would be refunded. In such cases, the customer will be notified.
Sales Taxes are charged at 3% on food items and 7% on non-food items. Non-Food items include books, pottery, accessories, special packages, etc for orders purchased in the store or shipped within GA. No Sales taxes are charged on items shipped outside Georgia. Due to GA Alcohol Laws and regulations, wine cannot be shipped by the Salt Table under any circumstances.
Shipping Method (except photographs from gallery link):
Please note that all orders will take at least one full business days before they are actually shipped, at which point most orders are shipped Priority via USPS. Many actually arrive in two or three business days from when shipped. However, the Salt Table is not responsible for the duration of delivery once it leaves its facility and is in the hands of a courier. The Salt Table will assist the customer within its control, but courier is fully responsible. While all orders are insured, The Salt Table is not responsible for delays in shipping due to problems and overloads at the USPS or any other courier.
If and when a courier determines a package is actually “lost” it will notify the Salt Table and at that time the customer will be reimbursed for the entire order.
Most orders in the United States are shipped via USPS Priority to all 50 states. Any single order cannot be shipped to multiple locations. Orders can be shipped to a second person and address (for example, as a gift.) Products are shipped to the 50 states, to US territories and APO addresses outside the US at this time.
Due to international regulations concerning the commercial shipment of food, The Salt Table does not ship outside the U.S. Customers may arrange for a third person to ship a gift outside the U.S. (family or friend).
Shipping Method of photographs from gallery:
Please allow 2 weeks delivery of the photographs. Paper prints will arrive via USPS and canvas via UPS.
The Salt Table currently charges a flat rate for shipping and handling fee of $7.95 for all online orders. This fee is subject to change up or down without notice.
During a special promotion, USPS shipping may be free with a product purchases over $49 after discount and taxes. Overnight and two day shipping is not currently available.
The Salt Table is not responsible for delays in delivery due to the weather, misdirected shipments, or anyother reason once in the possession of the courier.
Returns, Defective items, Lost/Missing and/or Products Damaged in transit:
If it has been determined that an item was damaged during shipping, at the discretion of the Salt Table either a refund for the damged goods, or a replacement will be provided. (Please note: not all product are immediately available for replacement.)
This is the link to report a damaged shipment, broken, defective or missing items: https://www.salttable.com/lost-damaged-shipments/
Tracking of shipment:
The Salt Table emails tracking numbers to its online customers on all orders. If you do not receive a tracking number, please email us at email@example.com
Tracking late or lost shipments:
At time of shipment, the Salt Table will email to you a tracking number. If a shipment does not arrive on the schedule noted in the tracking information, please call the courier (in most cases it will be your local Post Office) and provide the tracking information we provided to you via email. You will have far more success with your local post office than a phone call from The Salt Table in Savannah. Often these are mis-delivered, or the box is sitting at the Post Office or were delivered to a neighbor for some reason. You must make the call asap or your claim may be denied by the Post Office or UPS.
If you have no success with the Post office on the recovery of a lost order, please submit a claim and we will attempt to resolve the problem from our end as ell. As noted above, time is of the essence and your assistance is essential to reimburse your claim to you.
PLEASE NOTE: Without your immediate assistance and information (within a couple business days of delivery) YOUR CLAIM MAY BE DENIED BY THE POST OFFICE.
In store and online returns must be made within 20 days of purchase AND with the original receipt to the store of original purchase under these terms:
Our Quality Guarantee…
We take great pride in our reputation for quality and excellence. But, even more important we put our customers first. If you are not completely satisfied with your purchase and wish to return it for exchange, refund or credit. The Salt Table may require the item to be returned to receive a refund, replacement or credit. You may request a refund, credit or replacement, under the following conditions.
- If the return requires shipping back to The Salt Table, the return must have a RMA number (Return Merchandize Authorization) See details below…
- You may return the product directly to the store of purchase, or ship to the Salt Table Corporate office at 1370, E US HWY 80, Pooler, GA 31322.
- The item being returned to The Salt Table must include the original packaging, if any.
- The item must be received by The Salt Table within 20 days of the original purchase along with proof of purchase. (cash register receipt or order number, if purchased on line.)
- Please note: If at time of purchase, the product was not shipped to the customer as part of the transaction, the customer must assume all costs of S&H related to a return, refund, or replacement.
For in store returns, simply bring the receipt and the product to the store of purchase. The above criteria applies.
(RMA Requests) If your return requires shipping the product back to The Salt Table, the process is easy…
The product being returned to The Salt Table must be received within 20 days of the purchase date. Goods may be returned only with a Returned Merchandise Authorization (RMA) number which will be given to you as part of the return process.
The Salt Table does not cover the cost of your shipping to The Salt Table. If a replacement of a defective product is involved, the shipping of a replacement product from the Salt Table is covered by The Salt Table.
Send your RMA requests with details of the issue to firstname.lastname@example.org With your email include a photo of your receipt or order number if purchased online, as well as your ship-to info and contact info (a phone number where we may reach you). Also, if a photo helps demonstrate your concern, please send a photo with your email. Emails will be responded to quickly. We will provide you with a RMA number.
If your request for a return is resulting from damage or if the item is defective, you may be asked to submit your claim here: https://www.salttable.com/damage-report/
Once we have provided a RMA number please ship your return as follows:
Address merchandise returns to:
RMA Number ________,
The Salt Table
1370 E. US Highway 80, Unit K
Pooler, GA 31322
When returning merchandise, to avoid damage in transit, items should be packed securely in the original box with all parts included, if any. Should returned goods be received by The Salt Table in damaged condition, only the shipper (you) can enter a claim with the transportation company.
We thank you for your ongoing support of The Salt Table, and ask that you please feel free to email us at info@Salttable.com, for additional information.
Errors and Omissions:
The Salt Table is not responsible for errors resulting from inaccurate information on this web site.
Terms and Conditions:
By using the shopping cart and web site the buyer is agreeing to the above terms and conditions of Salt Table LLC.